How F One Technologies Have Helped Improve Our Customer Service Levels

We’ve recently been featured in a fantastic case study video by F One Technologies. They provide our cloud telephone services, and recently helped to develop a custom missed call facility so we can serve you better.

The innovative telephony system they installed for us, maintains the customer’s position in the queue, guaranteeing a prompt and automatic call-back that minimizes lost business opportunities – but more importantly, means you get the service level that you need.

One of our directors, Michael Miller said:

“F One has been instrumental in our growth and success, continually adapting and innovating to meet our ever-changing needs. The tailored missed call service built for us not only enhanced our client experience but also contributed significantly to our bottom line. We are delighted to be working with a company that fully understands and supports our vision.“

It’s not just a one-way business relationship though. We also do a monthly waste collection for them. As with any business we do, we are always happy to recommend our clients first and those that do business for us – because we know how good they are.

The video below which will give you an insight into how our office works, and how we can continue offering a great customer service from the first second the phone rings.